Returns & Exchanges
At New Zealand Souvenirs & Gifts, we want you to be completely satisfied with your purchase. If your authentic kiwi gift isn't quite right, we offer a 30-day return policy for most items in their original, unused condition.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Carefully package the items in their original packaging, ensuring all tags are attached and the product is protected for transit back to New Zealand.
Ship the Parcel
Send your return to our designated processing center using a tracked shipping method to ensure it arrives safely at our warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing